Faire Collective products are covered by a 12-month warranty (from the date of purchase), given that:
1. The product is used for the purpose intended
2. The product is used under normal conditions
3. The product is not subject to extreme conditions, neglect accidents or abuse
4. The product is not purchased from the outlet
Please note that this warranty only covers workmanship faults and material defects under responsible use. This warranty does not cover the natural ageing of materials, normal wear and tear of if you change your mind. The warranty does not cover purchases made on online auction sites or other unauthorised resellers. Do note that shipping/transportation charges may apply accordingly. If any defects are noticed upon receipt, product should remain unused. Once used, no exchange is applicable.
Return/Exchange requests can be made only if they satisfy the conditions listed under our Warranty Terms. In order to make a Return/Exchange request, please email us at firstname.lastname@example.org with:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next two working days.
Please check your purchase(s) carefully upon checkout as we are unable to make changes once your order is logged in. It will automatically be processed by our third-party fulfilment centre.
Items that are not eligible for returns and exchanges:
1. Monogrammed products, unless the item is defective
2. Products purchased from the outlet
All items must be returned in its original condition and in the original Faire Collective packaging.
For return/exchange due to receiving the wrong item or a defective product, Faire Collective will do an inspection to ensure that the item is in its original condition before approving the return or exchange.
Please note that products purchased from the outlet are not eligible for refunds.
Faire Collective’s decisions on returns and exchanges are final.
If your return is approved, we will process the refund and a credit will be applied to the original method of payment. Processing time is approximately 10 business days.