Warranty & Returns
Faire Leather Co. products are covered by a 3-year warranty (from the date of purchase), given that:
1. The product is used for the purpose intended
2. The product is used under normal conditions
3. The product is not subject to extreme conditions, neglect, accidents or abuse
Please note that this warranty only covers workmanship faults and material defects under responsible use. This warranty does not cover the natural ageing of materials, normal wear and tear, or if you change your mind. The warranty does not cover purchases made on online auction sites or other unauthorised resellers. Do note that shipping/transportation charges may apply accordingly. If any defect noticed upon receipt, product should remain unused. Once used, no exchange is applicable.
In order to faciliate the warranty claim, please email our support team at email@example.com with:
1. Your order details
2. Photograph(s) of the affected area
3. A description of the fault or damage
Return/Exchange requests can be made only if they satisfy the conditions listed under our . In order to make a Return/Exchange request, please email us at firstname.lastname@example.org with:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next two working days.
Please check your purchase(s) carefully upon checkout as we are unable to make changes once your order is logged in. It will automatically be processed by our third-party fulfilment centre.
Please note that monogrammed products are not eligible for returns and exchanges unless the item is defective.
All items must be returned in its original condition and in the original Faire Leather Co. packaging.
For return/exchange due to receiving the wrong item or a defective product, Faire Leather Co. will do an inspection to ensure that the item is in its original condition before approving the return or exchange.
Faire Leather Co.’s decisions on returns and exchanges are final.
If your return is approved, we will process the refund and a credit will be applied to the original method of payment. Processing time is approximately 7 business days.